DAIA Group LLC ("DAIA Group," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and SMS messaging programs.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
01 · Information We Collect
We may collect information about you in the following ways:
- Personal Identification Information: Name, email address, phone number, and similar contact details you voluntarily provide.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communications Data: Records of your communications with us, including SMS opt-in data and consent records.
- Business Information: Details about your real estate brokerage or agency provided during our onboarding or intake process.
02 · How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Send you operational and transactional SMS messages you have opted into
- Respond to your inquiries and provide customer support
- Send administrative communications such as appointment confirmations and service updates
- Comply with applicable laws and regulations
- Analyze usage trends to enhance user experience
03 · SMS Messaging & Mobile Communications
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
When you opt into our SMS messaging program, you consent to receive text messages from DAIA Group LLC related to your service engagement. These messages may include appointment confirmations, pipeline status updates, reporting summaries, and operational notifications.
All text messaging originator opt-in data and consent records are maintained securely and are not shared, sold, or transferred to any third party for marketing or promotional purposes. This data is used solely to deliver the SMS services you have requested.
Information sharing with subcontractors providing support services, such as SMS platform providers and customer service infrastructure, is permitted only to the extent necessary to deliver our services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
04 · How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Subcontractors and technology providers who assist in delivering our services (e.g., CRM platforms, SMS delivery providers, scheduling tools). These parties are bound by confidentiality obligations and may not use your data for any purpose beyond providing contracted services.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
- With Your Consent: For any other purpose with your explicit consent.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
05 · Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
06 · Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. SMS opt-in and consent records are retained as required by applicable telecommunications regulations.
07 · Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Opt out of SMS communications at any time by replying STOP
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at [email protected].
08 · Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
09 · Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10 · Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11 · Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
- DAIA Group LLC
- Email: [email protected]
- Website: daiagroup.com